| Jancyn Writing Standards|
Your comments must be specific, accurate, objective and descriptive. You must provide a written explanation to support your responses throughout the survey. Specific details to support all No and N/A responses must be provided.
Your submitted shop is a professional document and must be client-ready. You must write your comments using the proper conventions of English, including proper punctuation, capitalization, grammar and spelling. Do not use abbreviations. All comments must be written in complete sentences, and in the past tense. Shops submitted in ALL CAPS will not be accepted.
Be specific and objective in describing what happened throughout your shop. Do not use a passive verb/adjective format (i.e. "The associate was friendly."). Instead, use active verbs to describe specifically what occurred (i.e. "The associate smiled at me as she approached me. She used a pleasant tone of voice to greet me and made good eye contact.") The former example is subjective; the latter provides an objective account of your observations.
Deduction: If you do not meet the writing standards provided, $5 will be docked from your reimbursement. If we receive a second shop that is not up to standards, you will be blocked from shopping with Jancyn.
Shoppers have the best experience with Prophet when they have the following system configuration:
- Use the most recent version of Chrome, Firefox, or Internet Explorer. Microsoft Edge and Safari are not recommended. Mobile devices are not currently supported and attempting to use one to fill out a shop may cause you to lose your work.
- Make certain your browser allows pop-ups and cookies for the Prophet site.
If you do not have this configuration, you will have problems receiving and submitting mystery shops using Prophet.
Don't forget to save your work often when completing the report by clicking the button at the top of the report entry screen that says: SAVE MY WORK FOR NOW
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